🧾 G-Fresh Mart – Official Refund Policy
Last Updated: 23-06-2025
At G-Fresh Mart, operated by G-Fresh Retail Pvt. Ltd., we are committed to providing clarity, professionalism, and ethical standards throughout our franchise onboarding process. This Refund Policy outlines the conditions under which payments made toward our franchise services may or may not be refundable. By proceeding with any payment to G-Fresh Mart, you confirm that you have read, understood, and accepted the terms set forth in this policy.
This policy forms an integral part of our engagement process and is binding upon any individual or entity initiating a transaction with us, whether or not a formal franchise agreement has been executed.
1. Site Visit Fee – ₹20,000
The Site Visit Fee is a mandatory payment required for our team to physically inspect and evaluate the proposed location for a prospective G-Fresh Mart store. This fee covers costs associated with:
- Travel and logistics for our representatives
- Expert manpower deployment
- Technical and commercial feasibility assessment
- Consultation and feedback to the client regarding site viability
Refund Condition: The ₹20,000 Site Visit Fee is strictly non-refundable under all circumstances, including if the proposed location is rejected by our team or if the applicant decides not to proceed further.
The fee is compensatory in nature and not a security deposit.
2. Site Locking Amount – ₹50,000
The Site Locking Amount is applicable only after the site visit has been successfully conducted and the location has been approved by our team. It is intended for those prospective franchisees who are not immediately ready with the full franchise fee, but wish to reserve and secure their approved location under the G-Fresh Mart brand.
By paying this amount, the applicant secures exclusivity over the location for a limited period (typically up to 30 days), during which no other applications for the same location will be entertained.
Legal Nature:
- The Site Locking Amount does not constitute a franchise fee.
- No franchise agreement is signed at this stage.
- The applicant is not yet deemed a G-Fresh franchisee until the full franchise fee is paid and the agreement executed.
Refund Condition:
- Refundable only if the site visit has not yet been conducted.
- Once the site visit is completed and the ₹50,000 is paid to lock the area, the amount becomes non-refundable, but it will be 100% adjustable in the final franchise fee of ₹2,10,000 if paid within the designated lock-in period.
- If the applicant fails to complete the remaining payment within the lock-in period and chooses to withdraw or becomes non-responsive, the site locking amount stands forfeited.
3. Franchise Fee – ₹2,10,000
The Franchise Fee encompasses the entire setup cost and support required to launch a G-Fresh Mart franchise. This includes:
- Brand usage rights and franchise license
- Store layout planning and guidance
- Professional business setup support
- Complete branding and marketing collateral
- Staff hiring/training assistance
- SOPs and operational training
- Vendor, inventory, and billing system support
- Ongoing handholding until store launch
Refund Conditions:
✅ 50% Refund Within 7 Days (Before Agreement Is Signed)
- If the franchisee makes full payment but decides to cancel within 7 calendar days and has not signed the franchise agreement, they may be eligible for a 50% refund.
- Such a request must be made in writing, clearly stating the reason for cancellation, and must include proof of payment.
- Approval is subject to management discretion based on internal process reviews. Deductible costs incurred until that date may apply.
❌ No Refund After 7 Days or After Agreement Is Signed
- After the 7-day window or once the franchise agreement has been signed, the full amount becomes non-refundable, as backend operations including design, documentation, branding, and location-specific work begin immediately.
- This clause holds even if the store is not yet launched.
⚠️ Medical/Emergency Refunds – Case-by-Case Basis (Up to 50%)
- Valid and verifiable documents (e.g., hospital bills, medical reports) are submitted
- The request is made within 15 days from payment
- No franchise agreement has been signed and minimal backend work has been initiated
- The final decision lies solely with G-Fresh Mart's senior management, and their decision shall be binding and non-negotiable.
4. General Conditions
- In the event of a personal or family emergency, G-Fresh may, at its discretion, allow the franchise project to be put on hold for a period of up to 6 months from the date of initial payment. This facility may be provided once per client, and no further refunds or time extensions will be granted thereafter.
- Any eligible refund (if applicable) will be processed within 15 working days from the date of approval and will be issued only to the original payment source.
- All refund requests must be made in writing via email to: connect@gfreshmart.in
5. Legal Disclaimer
- This refund policy is a public legal document and will be referenced in all formal franchise agreements executed by G-Fresh Mart or its parent company G-Fresh Retail Pvt. Ltd.
- All applicants are deemed to have accepted and consented to this policy by initiating any payment toward site visit, site lock, or franchise fee.
- G-Fresh Mart reserves the right to amend or update this policy at any time, without prior notice. However, such changes will not affect existing agreements or refunds already approved.
6. Jurisdiction and Disputes
This Refund Policy shall be governed in accordance with the laws of India. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Noida, UP.
7. Software Fee
The Software Fee is a mandatory, one-time payment that covers the cost of digital tools essential to operate a G-Fresh Mart store. It includes:
- Setup and activation of licensed POS and inventory systems
- Configuration of store-specific modules
- Training and login credential issuance
- Integration with our backend and reporting tools
- First-level onboarding support
This fee is charged in parallel with the franchise onboarding process and is applied per store.
The software is licensed and provisioned specifically for the franchisee’s approved store location. Accordingly, the Software Fee is strictly non-refundable once the onboarding process has commenced or system credentials have been issued.
The Franchisee acknowledges that this digital service is customized, non-transferable, and commercially bound to back-end activation costs, making it exempt from refund policies that apply to other components of the franchise investment.
By proceeding with payment, the applicant confirms understanding and acceptance of this term.
📞 Contact Us
For queries related to refund eligibility or to submit a written request, please contact us at:
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